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Altman Business Solutions Launches On Demand Help Desk Solution

WASHINGTON, D.C., September 14, 2006 - Altman Business Solutions, a provider of technology and business solutions, has announced that it has launched Altman HelpDesk. This new solution is an on demand Help Desk tool that will enhance the productivity of IT and professional services departments.

The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and resolved. Help Desk users can be internal or external, making the function critical in terms of both the organization's smooth operation and the quality of support offered to its customers. Altman HelpDesk delivers a powerful solution that has an immediate and positive impact on an organizations ability to manage its Help Desk. "Altman HelpDesk provides an on demand solution for small to medium size companies that need a ready to use technology with a limited investment and an immediate ROI", stated Asad Lateef, Vice President and head of the company's Software Technologies Group.

Altman HelpDesk delivers many benefits and features:
  • Provides real time information, minimizes response times, identifies weak areas for improvement, and monitors satisfaction levels
  • Routes and prioritizes help desk tickets, communicates ticket status to end users, supporters and managers, searches and sorts tickets, and stores repetitive queries for future use
  • 100% web based application, with no hardware costs, and no software to install
  • Provides role based security and automatic alerts

Terry Hileman, President of Altman Business Solutions, explained, "The set-up time is quick and easy - our clients are up and running the same day. Plus, there are no set-up or implementation costs, which allows smaller companies to access a powerful productivity tool without any large upfront investment."

Availability and special offers

For a limited time, customers can receive 30 days of free service. This includes up to 20 users, which will be set-up at no additional cost. Customers can sign up by visiting the company's website at www.altmansolutions.com.

About The Company

Altman Business Solutions, LLC provides technology and business solutions to a wide range of companies and organizations. The company's Software Technologies Group markets Altman HelpDesk, which is an on demand Help Desk tool that enhances the productivity of IT and professional services departments. Altman Business Solutions also provides IT services, such as, software development, custom web applications and systems integration. More information about the company can be found at www.altmansolutions.com.



 
 
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