WASHINGTON, D.C., September 14, 2006 - Altman Business
Solutions, a provider of technology and business solutions, has announced that
it has launched Altman HelpDesk. This new solution is an on demand Help Desk
tool that will enhance the productivity of IT and professional services
departments.
The Help Desk is essentially a central point through which
problems or issues are reported and subsequently managed and resolved. Help Desk
users can be internal or external, making the function critical in terms of both
the organization's smooth operation and the quality of support offered to its
customers. Altman HelpDesk delivers a powerful solution that has an immediate
and positive impact on an organizations ability to manage its Help Desk. "Altman
HelpDesk provides an on demand solution for small to medium size companies that
need a ready to use technology with a limited investment and an immediate ROI",
stated Asad Lateef, Vice President and head of the company's Software
Technologies Group.
Altman HelpDesk delivers many benefits and features:
- Provides real time information, minimizes response times, identifies weak
areas for improvement, and monitors satisfaction levels
- Routes and prioritizes help desk tickets, communicates ticket status to end
users, supporters and managers, searches and sorts tickets, and stores
repetitive queries for future use
- 100% web based application, with no hardware costs, and no software to
install
- Provides role based security and automatic alerts
Terry Hileman, President of Altman Business Solutions,
explained, "The set-up time is quick and easy - our clients are up and running
the same day. Plus, there are no set-up or implementation costs, which allows
smaller companies to access a powerful productivity tool without any large
upfront investment."
Availability and special offers
For a limited time, customers can receive 30 days of free
service. This includes up to 20 users, which will be set-up at no additional
cost. Customers can sign up by visiting the company's website at
www.altmansolutions.com.
About The Company
Altman Business Solutions, LLC provides technology and business
solutions to a wide range of companies and organizations. The company's Software
Technologies Group markets Altman HelpDesk, which is an on demand Help Desk tool
that enhances the productivity of IT and professional services
departments. Altman Business Solutions also provides IT services, such as,
software development, custom web applications and systems integration. More
information about the company can be found at www.altmansolutions.com.