We recognize that a Help Desk is the core part of any IT or professional services department. Altman HelpDesk is not just a Help Desk application, but it is also a business application that enables your organization to become more productive and profitable.

With Altman HelpDesk, you get all of the world's most popular Help Desk tools with the latest functional enhancements, in one comprehensive package. Altman HelpDesk is an on demand solution for small to medium size companies that need a ready to use technology with a limited investment and an immediate ROI.

Altman HelpDesk can provide your organization with some unique advantages:

Altman HelpDesk can be customized to fit your needs.
Most of the fields can be changed by the System Administrator to fit the needs of your organization.

Altman HelpDesk solution allows you to work in the familiar and comfortable Microsoft Internet Explorer environment.
There are no complicated excel spreadsheets, or proprietary user interfaces to learn. Users create trouble tickets in a familiar MS IE environment and they don't have to install any software.

You never have to try to find those lost emails in your mailbox.
With Altman HelpDesk, all the open, closed and in progress tickets will be at your fingertips. All the information is real time, which means that you will see all the information without any delay. This saves the time of finding and redoing the same part over again.

The support team can solve issues quicker and easier with Altman HelpDesk's extremely powerful search functionality.
You can search based on "users", "priority" and much more. All of this results in a significant increase in your response times.

Altman HelpDesk offers a feature that will allow you to upload electronic files related to your issue.
This enables users to communicate better with the support team and to have them better understand the problem.

Additional benefits and features:

• Provides real time information
• Routes and prioritizes help desk tickets
• Communicates ticket status to end users, supporters and managers
• Searches and sorts tickets - stores repetitive queries for future use
• Uploads electronic files related to the issue
• 100% web based application
• Converts emails into help desk tickets
• No hardware infrastructure costs
• Minimizes response times
• Provides role based security
• Identifies weak areas for improvement and monitors satisfaction levels
• Automatic alerts