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Experience Altman HelpDesk!
The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed
and resolved. It is an integral part of the service function, responsible for bringing resources together to address
a problem or issue. If you're not familiar with Help Desk applications, explore how Altman HelpDesk makes you and your
organization more effective, productive, and profitable. To try it out now, sign up for a 30-day free trial today.
Contact a Solution Specialist for a tailored solution to meet the unique requirements of your particular organization.
Get The Visibility and Flexibility That You Need
Dashboard
Managers are provided with real time information from the "Dashboard" screen.
Managers can quickly see the status of tickets, which will allow them to better
allocate resources so that issues are resolved in a timely manner. The manager
will also be able to see historical trends and will be able to view satisfaction
levels.
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Create Tickets
Users can easily submit tickets via the "Create Ticket" screen. Drop down boxes allow
users to select pre-defined options, such as priority levels and categories. The user
can also select from customized templates. This will help users provide the relevant
information that the support team will need to resolve their issue. Users also have
the option of uploading any files that may be associated with this particular ticket.
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Reports and Queries
Customized reports can be run from the "Reports" screen. You can also search for
certain tickets by using the "Search" screen. Repetitive queries can be saved for
future use.
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View Tickets
Users can view their ticket status on the "My Tickets" screen. Tickets can be
easily sorted by clicking on the relevant column heading. Once the issue has
been resolved, the user will be notified, at which point, the user can close
the ticket and assign a satisfaction rating.
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System Administration
The system administrator can set-up customized fields through the "Admin" screen.
This is where the administrator defines categories, category templates, priority
levels, satisfaction levels, email templates, etc.
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Convert Emails Into Tickets
Users can submit issues or requests via email and the application will automatically convert them into help desk tickets. Emails are validated against the list of authorized users so that SPAM does not end up as unwanted tickets.
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