Website Care Terms of Service

1. Acceptance of these Terms

These Website Care Terms of Service (“Terms”) are an agreement between Altman Business Solutions, LLC (“Altman,” “we,” “us,” or “our”) and the person or business purchasing Altman Website Care services (“Client,” “you,” or “your”).

By selecting a Website Care plan, checking the acceptance box at checkout, submitting payment, or using the services, you acknowledge that you have read, understood, and agreed to these Terms.

If you purchase services on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

2. Plans and billing periods

The six- and twelve-month plans receive discounted effective monthly rates because the entire applicable service period is paid in advance. The monthly-equivalent amounts are provided for comparison only and are not monthly installment amounts.

Each prepaid plan begins when payment is successfully processed and continues through the end of its applicable paid service period.

3. Included Website Care services

Subject to these Terms, Website Care may include the following services for one eligible WordPress website:

• WordPress core, theme, and plugin updates;
• Routine website backups;
• Security and uptime monitoring;
• Reasonable malware investigation and cleanup assistance;
• Broken-page, broken-link, and website-form troubleshooting;
• Basic website performance and speed optimization;
• Updates to client-supplied text, images, and documents;
• Server and hosting-related website troubleshooting;
• DNS, domain, SSL, and website-email-delivery assistance;
• Routine WooCommerce maintenance and troubleshooting;
• One standard new website page during each month of active service;
• Phone and electronic support during regular business hours; and
• Priority handling of website-down emergencies during business hours.

The exact work performed depends on the website, the request, available access, technical feasibility, third-party limitations, and the Client’s active plan status.

4. Managed request queue

Clients may submit a reasonable number of covered website requests. Requests are managed through a queue and are generally completed one active request at a time.

Altman determines whether a request is covered, how it should be prioritized, and whether it must be divided into smaller tasks. Submission of multiple requests does not guarantee simultaneous completion.

We generally aim to:

• Respond to requests within one business day;
• Complete small updates within two to three business days; and
• Complete standard new pages within five to seven business days.

These timeframes are service targets, not guarantees. Complex requests, delayed approvals, missing content, access problems, emergencies, or third-party issues may require additional time.

5. Standard new pages

Each active plan includes one standard new page during each month of active Website Care service. A standard page:

• Uses the website’s existing branding and design system;
• Uses existing layouts or reasonable variations of them;
• Uses finalized text and images supplied by the Client;
• Does not require custom programming or advanced integrations;
• Does not include extensive research or copywriting; and
• Is subject to reasonable length and complexity limits.

Included pages do not roll over or accumulate if unused. Landing pages, complex sales pages, custom forms, directories, portals, calculators, application features, and extensive layouts may require a separate quote.

6. Services not included

Unless separately agreed in writing, Website Care does not include:

• Website hosting charges;
• Domain-registration or renewal fees;
• Premium themes, plugins, fonts, images, or software licenses;
• Third-party subscriptions or service charges;
• Full website redesigns or rebuilds;
• Custom software or application development;
• Advanced API, CRM, payment, or third-party integrations;
• Full e-commerce store development or major WooCommerce customization;
• Copywriting, photography, video production, or graphic design;
• Search-engine optimization campaigns;
• Paid advertising, social-media management, or marketing campaigns;
• Full employee email-account or mailbox administration;
• Legal, accessibility, regulatory, or industry-compliance certification;
• After-hours, weekend, or holiday emergency work; or
• Work made necessary by unauthorized access or changes by others.

Altman may provide a separate estimate or proposal for services outside the plan’s scope.

7. Billing, authorization, and payment

Website Care is billed in advance through Stripe or another approved payment processor according to the billing period of the selected plan:

• The Month-to-Month Plan is charged $299 at checkout and every month until canceled.
• The 6-Month Prepaid Plan is charged $1,614 at checkout and every six months until canceled.
• The 12-Month Prepaid Plan is charged $2,868 at checkout and annually until canceled.

By purchasing a plan, you authorize Altman and its payment processor to charge the payment method provided at checkout for recurring plan charges, applicable taxes, and separately approved fees according to the selected billing period.

Recurring charges are generally processed on or near the corresponding renewal date. Billing dates may vary because of weekends, holidays, processor rules, or calendar differences.

All payments are nonrefundable once processed except where required by applicable law. Cancellation prevents the next renewal charge but does not create a refund or credit for any unused portion of the current paid service period.

Altman may change pricing after providing advance notice. A price change will not affect a service period that has already been paid. Unless the Client affirmatively agrees otherwise, the new price takes effect on the next applicable renewal date.

9. Cancellation and nonrenewal

You may cancel future renewal at any time. To prevent the next renewal charge, cancellation must be completed before the applicable renewal date.

You may cancel electronically through Stripe’s secure Customer Portal:

Open the Stripe Customer Portal

You may also request cancellation by emailing info@altmansolutions.com from the email address associated with your subscription.

Cancellation prevents the next renewal charge. Website Care remains active through the end of the current paid monthly, six-month, or twelve-month service period.

Payments already processed are nonrefundable except where required by applicable law. No prorated refund or credit is provided for an unused portion of the current paid service period.

10. Client responsibilities

The Client agrees to:

• Provide accurate contact and billing information;
• Maintain a valid payment method;
• Provide timely website, hosting, domain, and vendor access;
• Supply finalized and legally usable content and images;
• Review work and provide approvals or corrections promptly;
• Maintain all required business, privacy, and legal notices;
• Use licensed software, images, fonts, and other materials;
• Inform Altman of material website or server changes; and
• Avoid allowing unauthorized parties to alter work in progress.

Delays caused by missing access, information, content, approvals, or third-party cooperation do not pause the paid service period or change the applicable renewal date.

11. Website access and security

The Client authorizes Altman to access and modify the website, WordPress installation, hosting environment, DNS, domain settings, and related systems as reasonably necessary to provide the requested services.

Clients should provide access through secure user invitations, temporary credentials, or an approved credential-sharing system. Passwords should not be submitted through ordinary website forms or unencrypted email.

Altman may create administrative accounts, staging environments, backups, or diagnostic files when reasonably necessary. The Client must notify Altman promptly if access should be revoked or if unauthorized access is suspected.

12. Hosting and third-party services

Altman does not control third-party hosting companies, registrars, email providers, payment processors, plugins, themes, APIs, or external platforms. Their availability, security, pricing, compatibility, and policies are governed by their own terms.

Altman may assist with third-party problems but cannot guarantee that a third party will resolve an issue, restore data, maintain compatibility, or provide uninterrupted service.

The Client is responsible for all third-party fees and for maintaining active accounts and licenses required for the website.

13. Emergency support

A website-down emergency means that the primary public website is substantially unavailable or unusable. Such emergencies are prioritized during Altman’s regular business hours.

Regular business hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding recognized holidays.

After-hours, weekend, and holiday assistance is not included and may be unavailable or separately billable. Third-party outages, domain expiration, hosting suspension, unpaid vendor accounts, and circumstances outside Altman’s control may affect resolution time.

14. Content and intellectual property

The Client represents that it owns or has permission to use all text, images, logos, trademarks, data, software, and other materials supplied to Altman.

After all applicable invoices have been paid, the Client owns the final website-specific content and deliverables created exclusively for the Client, excluding Altman’s preexisting tools, methods, templates, code libraries, know-how, processes, and third-party materials.

Third-party themes, plugins, fonts, images, and software remain subject to their respective licenses.

15. Service limitations and warranties

Altman will provide services in a professional and commercially reasonable manner. However, websites and online systems involve third-party software, hosting, networks, and security risks.

To the maximum extent permitted by law, services are provided “as is” and “as available.” Altman does not guarantee uninterrupted operation, complete security, specific search rankings, particular business results, compatibility with every device or service, or recovery of all data after a failure or attack.

16. Limitation of liability

To the maximum extent permitted by applicable law, Altman will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, or loss of data arising from or related to the services.

Except for liability that cannot legally be limited, Altman’s total liability arising from Website Care services will not exceed the total Website Care fees actually paid by the Client during the three months immediately preceding the event giving rise to the claim.

These limitations do not apply to liability resulting from fraud, willful misconduct, or other liability that applicable law does not permit the parties to exclude or limit.

17. Suspension and termination

Altman may suspend services for overdue payments, failed payment methods, security risks, unlawful activity, abusive conduct, material breach of these Terms, or failure to provide necessary access or cooperation.

Altman may terminate services for a material breach that remains unresolved after reasonable notice. Payments already processed remain nonrefundable except where required by applicable law.

Either party may elect not to renew by providing notice before the applicable renewal date. Service continues through the end of the current paid service period unless the agreement is terminated earlier because of a material breach, security risk, unlawful activity, or another permitted reason under these Terms.

18. General terms

Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles. Subject to applicable law, the parties consent to jurisdiction in the state and federal courts located in Virginia.

Force majeure

Neither party is responsible for delays caused by circumstances beyond its reasonable control, including natural disasters, internet or utility failures, cyberattacks, labor disruptions, governmental actions, war, civil unrest, or third-party platform failures.

Changes to these Terms

Altman may update these Terms. Material changes affecting an active plan will be communicated before taking effect as required by applicable law.

Changes to pricing or billing terms will not affect a service period that has already been paid unless the Client affirmatively agrees. Otherwise, such changes take effect on the next applicable renewal date.

Severability

If any provision is found unenforceable, the remaining provisions will remain in effect, and the affected provision will be enforced to the maximum extent permitted by law.

No waiver

Failure to enforce a provision does not waive the right to enforce it later.

Assignment

The Client may not assign this agreement without Altman’s prior written consent. Altman may assign the agreement in connection with a merger, acquisition, reorganization, or sale of substantially all relevant business assets.

Entire agreement

These Terms, the selected Stripe checkout, any applicable proposal, and any incorporated policies constitute the entire agreement concerning Website Care. If a signed written proposal directly conflicts with these Terms, the signed proposal controls for that specific conflict.

19. Contact information

Questions, billing inquiries, and cancellation requests may be sent to: